Returns & Cancellations Policy – Shree Shani Jewels

Last Updated: June 2026

At Shree Shani Jewels, customer satisfaction is our priority. We carefully inspect every jewellery piece before dispatch. However, if you receive a damaged or incorrect product, we're here to help.

Please read our Returns & Cancellations Policy carefully before placing your order.


1. Order Cancellation

Before Shipment

Orders can be cancelled only before they are dispatched.

To request a cancellation, please contact our customer support as soon as possible with your order details.

If your order has not been shipped, a full refund will be processed to your original payment method.

After Shipment

Once an order has been shipped, it cannot be cancelled.


2. Return Eligibility

You may request a return only if:

  • You received a damaged product.
  • You received the wrong item.
  • You received a product with a manufacturing defect.

To be eligible for a return:

  • The request must be made within 48 hours of delivery.
  • The product must be unused and unworn.
  • All original packaging, tags, invoices, and accessories must be included.
  • Clear photos and an unboxing video may be required for verification.


3. Products Not Eligible for Return

Returns will not be accepted for:

  • Change of mind.
  • Personal preference.
  • Colour variation due to screen settings.
  • Minor variations in design, polish, or stone placement.
  • Products damaged due to improper handling.
  • Products showing signs of wear or use.
  • Products without original packaging.
  • Requests made after the return window.


4. Replacement Policy

If your return request is approved, we may offer:

  • A replacement of the same product (subject to availability), or
  • A similar product of equal value, or
  • A full refund if a replacement is not available.


5. Refund Policy

Once the returned product has been received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, if applicable, are non-refundable, unless the return is due to our error.


6. Return Process

To request a return:

  1. Contact our customer support within 48 hours of delivery.
  2. Share:
    • Order Number
    • Name
    • Mobile Number
    • Reason for return
    • Clear product photos
    • Unboxing video (if available)
  3. Our team will review your request.
  4. If approved, we will provide return instructions.
  5. After receiving and inspecting the product, we will process the replacement or refund.


7. Damaged or Incorrect Products

If you receive:

  • A damaged item
  • A defective item
  • An incorrect product

Please notify us within 48 hours of delivery along with supporting photos and, where possible, an unboxing video. This helps us resolve your request quickly.


8. Return Shipping

If the return is due to:

  • Our mistake
  • A defective product
  • A damaged product
  • An incorrect item

Shree Shani Jewels will arrange or reimburse the return shipping, as applicable.

If a return is requested for any other approved reason, return shipping costs may be the customer's responsibility.


9. Refused Deliveries

If a customer refuses to accept a shipment without a valid reason or provides an incorrect delivery address, any shipping and return charges incurred may be deducted from the refund, where applicable.


10. Right to Refuse Returns

Shree Shani Jewels reserves the right to decline any return request if:

  • The product has been used or damaged after delivery.
  • The return request does not meet the eligibility criteria.
  • Required proof (such as photos or order details) is not provided.
  • The returned product is incomplete or missing original packaging.


11. Contact Us

For any questions regarding returns or cancellations, please contact us:

Shree Shani Jewels

Website: https://shreeshanijewels.com

Email: shreeshanijewels@gmail.com


Thank you for shopping with Shree Shani Jewels. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.

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